If you are using MAC OS 10.7, your Backspacer CD will no longer launch.

Issue: Disc application does not launch on Mac 10.7 (Lion) operating system. (Figure 1)
Cause: MAC OS 10.7 no longer supports Power PC applications. The Backspacer CD, released in September 2009 employs a disc drive utility that checks to see if the disc drive is busy before it allows the main Backspacer application to launch. This utility is not compatible with Mac 10.7 (Lion) operating system.
Solution: Consumer can download a support application that is compatible with Mac 10.7 (Lion) operating system.

Click here to download the Pearl Jam Backspacer application for Mac OS X 10.7
Support Application Instructions:

1. Download the Mac OS X 10.7 compatible application launcher utility (download link above).
2. Unpack the provided ZIP archive file that contains the support application.
3. While the Pearl Jam Backspacer CD is in the computer drive, click on the 'Start Backspacer' support application. (Figure 2)
4. The disc application will now launch for access to the bonus content.

Fig 1. 10.7 error message on disc launch


Fig 2. Support Application


Fig 3. Support Application message if no Backspacer disc in drive.

Are you experiencing technical issues with your Backspacer CD?

A. If your Backspacer bonus content is not working, it could be that your system does not meet the minimum system requirements needed to run Backspacer.

Minimum System Requirements:

PC
Microsoft® Windows® XP, Vista operating systems.
SVGA 1024x768 resolution and 24-bit color display.
AMD or Intel 1Ghz processor or better.
512 MB RAM or better.
CD-ROM drive.
Microsoft® Internet Explorer® 6.0 or later.
Flash 10
Internet Connection.

Mac
Apple® Mac® OS X 10.4 or better operating system.
SVGA 1024x768 resolution and 24-bit color display.
Apple® G3 or Intel Solo 1Ghz processor or better.
512 MB RAM or better.
CD-ROM drive.
Apple® Safari® 3.0 or higher
Flash 10
Internet Connection.

B. The Audio CD is playing, but I cannot see the Backspacer bonus content.

Was your media player open when you loaded the CD? If so, there may be a conflict of resources as your media player is trying to play the audio session. Depending on your computer platform, media player, and user preference settings, the Backspacer bonus content may not auto-load. In general, if you close your media player, you will be able to launch the Backspacer bonus content by right clicking on the Backspacer icon on your desktop (Mac) or in your My Computer view (PC)

PC: the disc is programmed to automatically launch the eBridge program application when the disc is inserted. There are exceptions to this function based on the user’s system settings/preferences which cannot be overridden.

Note: When the disc is inserted, a small application will automatically run in order to detect whether the disc’s audio session is being accessed by the optical drive. If the drive is busy, then a message will appear. “Your CD drive is busy with playback or ripping. Please pause drive activity and then click “OK” to access bonus materials.”

NOTE: If iTunesTM is open, iTunesTM will prompt to import the audio from the disc and will not allow the eBridge application to auto-launch. This is expected behavior as it is a user-defined preference within the iTunesTM (see below).

Mac: the eBridge program application will mount to the desktop and will need to be launched manually. This is normal behavior for a Mac.

NOTE: If iTunesTM is open, iTunesTM will prompt to import the audio from the disc and will not allow the eBridge application to auto-launch. This is expected behavior as it is a user-defined preference within the iTunesTM (see below).

 

C. If your bonus content is still not opening contact support to access your bonus content.

Please click on the Support and submit a support claim.